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2.1
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money
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I ordered a 14k gold box chain with a 14k gold "v" initial pendant from this company and i have had it less than a year and the chain has broke in two different spots already. not only was this a gift for my mother in law, but it was in memory of her daughter who recently passed away.

I have contacted them several times and they are hard to reach. they have reached me through email but once i respond they never reply back to my emails until i go to the actual website and talk to somebody through live chat.

the issue has not been resolved as they said they would send me a return envelope but i want to return my necklace and get a new one back. by the way, if you're ordering a box chain , keep in mind, they are really thin.

Reason of review: Damaged or defective.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

I didn't like: Difficult to contact, Availability of customer service, Not getting my product or my money back.

Company wrote 0 private or public responses to the review from Sep 22.
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