Adelaide, South Australia
Not resolved

I ordered my necklace on 5th May and all I want is information about the whereabouts of my order.I don't want it sent immediately..

I want the order details to be emailed through confirming my order. Apparently this is impossible

The only way to track your order is with an order ID - I can't get one therefore cant chase my order.

I have now sent 3 emails and 3 facebook messages and still have had NO response.I am at the point where I want my money refunded I'm so furious at the lack of communication and customer service.

Review about: Mynamenecklace Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $64.

Preferred solution: Deliver product or service ordered.

I didn't like: Lack of personal response to my issues, Company not ethical, No gifts delivered as yet - still waiting, Lack of customer service.

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Dear Customer,

I am sorry to hear that you did not receive any confirmation email. Can you please email me to confirm personal details at so I can personally locate your order and assist you?

I am looking forward to your email.


Darcy Neil

Customer Support Manager MyNameNecklace


In the initial email sent after order is placed you get your order number which also has a check order status link. Once your item is shipped they send another email.

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