Update by user Dec 03, 2014
Ive since spoken to Oliver the customer services manager who has arranged to refund both items in full prior to me sending them back in the freepost envelope.
Happy with the end result but could have done without the whole hassle in the first place.
Original review posted by user Dec 02, 2014
Me and the girlfriend each brought a bracelet for a family member for Christmas, both arrived separately with scuffs and scratches and in general terrible condition! silver was not real and the gift card that I paid extra for i probably could have made and printed better myself.
Customer service although quick to email back was terrible. They wanted to provide free post envelope to send back, however if it had got lost in post it would be my fault, so i opted to send back recorded delivery. UK to Israel, not cheap.
Some very snooty responses back from them towards the end of the email conversation.
Product or Service Mentioned: Mynamenecklace Bracelet.
Reason of review: Damaged or defective.
Monetary Loss: $140.
Preferred solution: Full refund.
Location: Belfast, Northern Ireland