Not resolved

So for Mothers Day decided to buy a necklace with two boys on it, with there names engraved Harry and Jake. The only thing they got right was the the card, the necklace turned up engrave with Harry and Jack !.

After having to send pictures of there mistake I was rewarded with a £5.19 refund and a replacement necklace which has still not been received but the good news is I can keep a worthless necklace. Luckily there helpful staff said I can dispose of the item nice one Alejandra (Customer Service Representative) £55 for a worthless piece of Jewellery and ruining mothers day!

Would I use this tin pot outfit again no. If I had returned the item I would have received approx £35.00 (That's taking off there 30% as the item is personalised, (personalised if you had kids called Harry and Jack obviously)

Product or Service Mentioned: Mynamenecklace Necklace.

Reason of review: Bad quality.

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