MyNameNecklace Reviews

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New Reviewer

Poor customer service.

I paid for expedited shipping for Mothers Day and my package is nowhere to be found. They have a fake number for customer service and the help menu does not have a scenario that is applicable to my issue. I wanted to get a refund for the expedited shipping cost. My package did not arrive on time as they stated when I purchased it.

User's recommendation: Do not pay for expedited shipping if you still want to deal with this company. Order your items a month or 2 in advance. I ordered my item 3 weeks in advanced and payed for 5-7 day shipping.

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ID
#2539942 Review #2539942 is a subjective opinion of poster.
Location
Pikesville, Maryland

After I paid for express shipping to be delivered by Mothers Day, I recieve an e-mail saying estimated arrival would be 5-18-21. That date is clearly past the big day!

I paid for express shipping. The necklace I ordered will not be here by Mothers Day so I donot expect to pay for express shipping.

User's recommendation: Express shipping is not always express.

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ID
#2536194 Review #2536194 is a subjective opinion of poster.

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Verified Reviewer
New Reviewer

Double charged

MyNameNecklace - Double charged
Order#51321**** has already been paid for. I bought a bracelet for my fiance and you guys put that same necklace on that order and charged me for it. I would also like to add two names to my fiancée order and change the spelling on one of the charms.
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ID
#2534454 Review #2534454 is a subjective opinion of poster.
Product
Mynamenecklace Bracelet
Loss
$173
Preferred solution
Let the company propose a solution

Can’t find contact information

I ordered a family tree necklace without any paper trail. Im trying to contact them regarding the stones. They are not my families. Any information would be greatly appreciated. The home base is in Israel. Im very frustrated.
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ID
#2528937 Review #2528937 is a subjective opinion of poster.
Location
Tempe, Arizona
New Reviewer

Said it was delivered but not

I got an email saying my necklaces were delivered yesterday but they were not. I need to get them as soon as possible. Please call me at 727-278-****. !
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ID
#2524002 Review #2524002 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Shipping info needed for an order that I placed.

No one answered the phone. No customer service support. Very frustrating not being able to talk to someone directly on the phone.
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ID
#2522211 Review #2522211 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Chain is too small

MyNameNecklace - Chain is too small
I want to see if you can change the chain to classic size I bought the mini size chain it's too small
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ID
#2515555 Review #2515555 is a subjective opinion of poster.
Service
Mynamenecklace Necklace Replacement
Preferred solution
Change the chain from mini to classic

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Have not received my order it's been over a month

Its been over a month still waiting for my package and I paid for fast shipping!!!!!!!!!!!!!!!!!!!!!!

User's recommendation: Your be waiting forever even with fast shipping.

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ID
#2515535 Review #2515535 is a subjective opinion of poster.
Service
Mynamenecklace Shipping Service
Pros
  • No pros still waiting for my shipment
Cons
  • Terrible customer service nobody emails my back
Preferred solution
Deliver product or service ordered

Damaged jewelry and no answer

My jewelry faded and 1 paid for a 10k gold necklace and it changed color and I tried calling and they hung up
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ID
#2510494 Review #2510494 is a subjective opinion of poster.
New Reviewer

Didnt recieve my bracelets

I have been waiting almost 4 weeks for my order with i still have not recieved yet and it has been past the delivery date

User's recommendation: Not going to recomend.

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ID
#2497205 Review #2497205 is a subjective opinion of poster.
Location
Bradford, England
New Reviewer

Phone call

I called to get by discount on a recent order and the call keeps hanging up! They need a better way for their customers to contact them.
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ID
#2493479 Review #2493479 is a subjective opinion of poster.
Pros
  • Good products
Cons
  • Proper customer service phone number
Preferred solution
Discount

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Incomplete address on order

I placed and order that was attempted with delivery but failed due to lack on apartment number. USPS is sending back to sender. I need to add my apartment number to order for reshipment. Please contact me.
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ID
#2489558 Review #2489558 is a subjective opinion of poster.
Service
Mynamenecklace Shipping Service
Preferred solution
Deliver product or service ordered
New Reviewer

Add insurance on my necklace

I called and nobody answered . I would like to Add insurance to my products , I purchased 5 necklaces but realized the chains are too thin and they might brake soon . I need to get the insurance just in case in such and event I can get them fixed
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ID
#2475886 Review #2475886 is a subjective opinion of poster.
Product
Mynamenecklace Necklace
Preferred solution
Add insurance to my products
New Reviewer

Haven't received my product

Please call me about my refund you so busy that you can't call customers. I have been waiting months for my order, email you and no call. TERRIBLE, TERRIBLE customer services.
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ID
#2474180 Review #2474180 is a subjective opinion of poster.
Loss
$69

No reason

I have ordered from your company before. This is the first time that I have had such a problem. Really don't understand your refund policy. If a customer does not receive their merchandise why is only 10 % being returned. That's really not fair. My previous purchase for my granddaughter was beautiful that's why I placed other orders. A bit disappointed right now though.
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ID
#2467933 Review #2467933 is a subjective opinion of poster.