MyNameNecklace Reviews

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I never received a replacement chain in 10 Months

MyNameNecklace - I never received a replacement chain in 10 Months
MyNameNecklace - I never received a replacement chain in 10 Months
MyNameNecklace - I never received a replacement chain in 10 Months
MyNameNecklace - I never received a replacement chain in 10 Months
MyNameNecklace - I never received a replacement chain in 10 Months
MyNameNecklace - I never received a replacement chain in 10 Months
It was a beautiful thought of ordering something nice and memorable from mynamenecklace for my wife on a Valentine's Day of 2020. I placed an order online on 3rd Feb 2020 for Russian Ring Necklace with Engraving in Vermeil against the Order Number 6176****. I thought it would be a nice surprise for my wife. The ordered item was expected to arrive on 14th Feb but it arrived in the last week of Feb. With all the bad taste of last delivery i surprised my wife with a belated Valentine's day. When she opened the package, the chain was found damaged, bruised and scratched. It was very disappointing. I emailed the pictures and wrote them a complaint. I was told that a new chain will be ordered and sent to you soon. I kept asking them about the status of the chain for a month and finally heard that they have dispatched it and it will take 3 weeks to reach me. The tracking number which they provided was the old one which always show the same status that the chain has been delivered. i asked for a new tracking number which was never provided to me. I also asked them to provide me a contact number where i could reach them and speak with them regarding my concern. Making a phone call was easier for me rather than emailing them. They never provided me with any contact number. Every time i emailed them, there was a new name to answer my query. Months passed, no replacement was received till today. All they make is false and fake promises. Sometimes they tell me that the address was wrong and i confirmed the address several times. Sometimes they declare it lost and asked for another order confirmation. It happened 6 times. they re-ordered and declared it lost whereas they never provided me with any tracking number for any re-order. I have all the thread of conversation with them and going to file a lawsuit against all the mental stress and torture they gave me. They ruined my Valentine's Day. Even today a "Cherry" replied to my email as under when i asked for the status of the last RE-ORDER!; "QUOTE" From: MyNameNecklace Customer Service <;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;custserv@***.co.uk> Sent: 09 November 2020 10:24 To: noman-latif@***.com

User's recommendation: I would never recommend anyone to order from this bunch of liars and thieves.

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ID
#2272719 Review #2272719 is a subjective opinion of poster.
Service
Mynamenecklace Necklace Replacement
Cons
  • Unreliable
  • Do not honor their words
  • Do not have a contact number
Loss
$170
Preferred solution
Full refund
New Reviewer

Problem with name order

MyNameNecklace - Problem with name order
MyNameNecklace - Problem with name order
It wont allow me to place order because her name is Isis which by the way is a Egyptian Goddess name

User's recommendation: Allow them to put whatever name they want.

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ID
#3130688 Review #3130688 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Return questions

Don't buy anything from this place!!!! It's very Hard to contact any customer service! I don't recommend them at all check reviews!

User's recommendation: A 1800 number.

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ID
#3102036 Review #3102036 is a subjective opinion of poster.
Pros
  • Junk
Cons
  • Terrible customer service nobody emails my back
Loss
$104
Preferred solution
Full refund

Frustrated, but then thrilled!!!

I ordered this necklace and then found out my card had been processed overseas, which I try to avoid. I tried to call and cancel the order. There was a two hour opportunity to do that. There is no phone number, only a way to send a written message that couldnt be acknowledged in the two hour timeframe. I found it frustrating. BUT!- this item arrived so quickly and is one of the most beautiful things Ive owned! It is just beautiful, meticulously engraved. I love it so much! I will order more items right away. Im thrilled!

User's recommendation: Buy here!

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ID
#3060772 Review #3060772 is a subjective opinion of poster.
Location
Wichita, Kansas
New Reviewer

I haven’t received my package

Poor customer service I havent received my package. I would like to follow up on the order status because I have no received any assistance
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ID
#2888723 Review #2888723 is a subjective opinion of poster.
Cons
  • No phone number
  • No-one cares in your company
  • Refund policy sucks
Preferred solution
Full refund

Locating my order

Thats the email I sent to them they are not responding to me even on fb insta anywhere the courier service they picked for my order is also the worst one ..very disappointed abc wants my money back I dont need any gift or anything from you I just want to know where exactly my package is ?? I ordered that for Fathers Day and its pointless if I am not going to receive that before Fathers Day and I surely want a full refund if that happened . The Services you use to deliver my parcel looks so dodgy and they didnt even response to the email I sent to them . I want to know the status of my package ASAP . I dont want to be rude but thats not right !! Regards , Samar

User's recommendation: Never.

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ID
#2829421 Review #2829421 is a subjective opinion of poster.
New Reviewer

Delivery overdue

It says allow up to 12 days after order has been produced but it has been 16 days since it got shipped so I was wondering if Im still going to get the order
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ID
#2786113 Review #2786113 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Necklace broke

A message was sent to the company and they are sending me a new one no charge Thanks for your help to get in touch My granddaughter is going to be so happy
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ID
#2744780 Review #2744780 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

I returned a broken necklace in April, but have not recrived a replacement yet!!!

MyNameNecklace - I returned a broken necklace in April, but have not recrived a replacement yet!!!
MyNameNecklace - I returned a broken necklace in April, but have not recrived a replacement yet!!!
Very unreliable. spoke with Macaela who promised to replace broken chain!!!! Have sent several emails and tried to call customer service!! NO RESPONSE!!!

User's recommendation: DO NOT PURCHASE FROM THIS COMPANY!!!

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ID
#2729318 Review #2729318 is a subjective opinion of poster.
Loss
$200
Preferred solution
Deliver product or service ordered
New Reviewer

I have not received my package

hi. hi my name is Marissa. and I'm reaching out because I have not received my necklace. I paid for expedited shipping and I should have received it by now. unfortunately I cannot find. my order number. so can someone please look into this for me. I used one of the following emails when I ordered the item marissa_phillips2000@***.com marissa.r.v.p@***.com I would really appreciate it if someone could reach out to me because I should have received my necklace by now. Thank you very
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ID
#2724603 Review #2724603 is a subjective opinion of poster.
Loss
$105
Preferred solution
Deliver product or service ordered
New Reviewer

It says my package was delivered but I haven’t received it

Said that it was left with an individual but the individual of the house addresse doesnt have it , says its on the porch wasnt on my porch and I dont have my package

User's recommendation: Make sure yuh check outside for your packages.

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ID
#2691209 Review #2691209 is a subjective opinion of poster.
Location
Salisbury, Maryland
Loss
$40
Preferred solution
Full refund
New Reviewer

Change order

I wish I could talk to someone about getting it exchange. It is too small and I need a bigger band for the wrist. My husband loved it but need a bigger band.
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ID
#2625173 Review #2625173 is a subjective opinion of poster.
Preferred solution
Another wrist band

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Paid for product. No confirmation

Update by user Jun 14, 2021

No results

Original review posted by user Jun 13, 2021
I paid for a bracelet thru Credit One Vusa. My bank says you are paid. You say you were not. No one is responding to my issue Was on your chat now site. Got disconnected urwinmeyer35@***.com 310 702 ****

User's recommendation: Horrible service. No product after paying in full.

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ID
#2607294 Review #2607294 is a subjective opinion of poster.
Product
Mynamenecklace Bracelet
Cons
  • Did not like anything about the company
  • Customer service is terrible
Loss
$104
Preferred solution
Deliver product or service ordered

Charged 3 day delivery

After the company took the price of the item and Express delivery cost of $28.00 they sent a email saying I won't get my item for at least 2 weeks, that's not what I paid for.
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ID
#2595554 Review #2595554 is a subjective opinion of poster.
Location
New Albany, Indiana
New Reviewer

Bad quality of item purchase and false advertisement

This company falsely advertises its products. I ordered a bracelet for my mother for mother and the chain for myself. Both of the items had poor quality when the company stated they were Sterling silver. The color changed instantly within 3 days.
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ID
#2594057 Review #2594057 is a subjective opinion of poster.
Product
Mynamenecklace Necklace
Pros
  • Website looks nice takes money fast
  • No one to speak to
Cons
  • Customer service sucks
  • Customer service is terrible
Loss
$110
Preferred solution
Full refund

Didnt recieve my necklace

paid over $100 for necklace for Mother's Day.....NEVER received it!!! The company took the Money. I ordered it May 2, 2021!!!! Their phone # is a fake . it never rings just hangs up.

User's recommendation: stay away!!!!!!!! Fraud!!!!!!!

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ID
#2583767 Review #2583767 is a subjective opinion of poster.
Location
Montgomery, Texas

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