Unclaimed
MyNameNecklace Reviews
57.7K
CLAIMED LOSSES
773
TOTAL REVIEWS
120K
PAGE VIEWS
10
ISSUES RESOLVED
MyNameNecklace Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI never received a replacement chain in 10 Months
It was a beautiful thought of ordering something nice and memorable from mynamenecklace for my wife on a Valentine's Day of 2020. I placed an order online on 3rd Feb 2020 for Russian Ring Necklace with Engraving in Vermeil against the Order Number 6176****. I thought it would be a nice surprise for my wife. The ordered item was expected to arrive on 14th Feb but it arrived in the last week of Feb. With all the bad taste of last delivery i surprised my wife with a belated Valentine's day. When she opened the package, the chain was found damaged, bruised and scratched. It was very disappointing. I emailed the pictures and wrote them a complaint. I was told that a new chain will be ordered and sent to you soon. I kept asking them about the status of the chain for a month and finally heard that they have dispatched it and it will take 3 weeks to reach me. The tracking number which they provided was the old one which always show the same status that the chain has been delivered. i asked for a new tracking number which was never provided to me. I also asked them to provide me a contact number where i could reach them and speak with them regarding my concern. Making a phone call was easier for me rather than emailing them. They never provided me with any contact number. Every time i emailed them, there was a new name to answer my query. Months passed, no replacement was received till today. All they make is false and fake promises. Sometimes they tell me that the address was wrong and i confirmed the address several times. Sometimes they declare it lost and asked for another order confirmation. It happened 6 times. they re-ordered and declared it lost whereas they never provided me with any tracking number for any re-order. I have all the thread of conversation with them and going to file a lawsuit against all the mental stress and torture they gave me. They ruined my Valentine's Day. Even today a "Cherry" replied to my email as under when i asked for the status of the last RE-ORDER!; "QUOTE" From: MyNameNecklace Customer Service <;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;custserv@***.co.uk> Sent: 09 November 2020 10:24 To: noman-latif@***.com
User's recommendation: I would never recommend anyone to order from this bunch of liars and thieves.
ID
Service
Mynamenecklace Necklace Replacement
Cons
- Do not deliver
- Unreliable
- Do not have a contact number
Loss
$170
Preferred solution
Full refund
Bad customer contact
I put thr wrong date on the ring I ordered and their wanting me to purchase another ring for half price and will not give me their address to send the other one back to have the date changed.
User's recommendation: Be aware.
ID
Location
Greenbrier, Arkansas
Cons
- Not able to call them
- Do not have a contact number
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOrder didnt arrive
I ordered the product on December 4th and it still says it is in Anaheim. It said it shipped on the 13th and courier updates weren't available for 2 weeks. Nor did inreceive an email in response to my first complaint try.somewhere else. It ruined Christmas for my girlfriend
User's recommendation: Do not do it.
ID
Location
Portland, Oregon
Pros
- Personalised gift
Cons
- No response from anyone
- No gifts delivered as yet - still waiting
- Customer service sucks
Preferred solution
Deliver product or service ordered
My order has not arrived
My ordered still hasn't arrived and says delivered and I'm very sad and upset. Waited so long purchased ot on Dec 6 and still nothing has arrived extremely disappointed.
ID
Location
Walnut Creek, California
Have not received my order as indicated for shipping
Have not received my order! My email was correct! My address was correct! You took my money and I guess that was also correct! I want this taken care of! This was supposed to be a present for my 87 year old Mother! Not Happy!
User's recommendation: At this time I would not recommend buying anything from this company!
ID
Location
Medford, Oregon
Issue with order
I was lied to about the creation of my necklace. I explained how I wanted QueenB without a cursive Q and the agent said the oreder would have to be done manually so I thought that was the purpose of doing it manually. The necklace was still wrong and the chain had a knot in it. I wad very disappointed!!!
ID
Location
Charlotte, North Carolina
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerOrder haven’t came yet
I had misspelled my gmail and I didnt get the confirmation email and I had order it on Dec. 3 and its still not here yet
ID
Location
Memphis, Tennessee
Loss
$33
Preferred solution
Deliver product or service ordered
New Reviewer
Problem with name order
It wont allow me to place order because her name is Isis which by the way is a Egyptian Goddess name
User's recommendation: Allow them to put whatever name they want.
ID
Preferred solution
Let the company propose a solution
New Reviewer
Return questions
Don't buy anything from this place!!!! It's very Hard to contact any customer service! I don't recommend them at all check reviews!
User's recommendation: A 1800 number.
ID
Pros
- Junk
Cons
- Terrible customer service nobody emails my back
Loss
$104
Preferred solution
Full refund
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Frustrated, but then thrilled!!!
I ordered this necklace and then found out my card had been processed overseas, which I try to avoid. I tried to call and cancel the order. There was a two hour opportunity to do that. There is no phone number, only a way to send a written message that couldnt be acknowledged in the two hour timeframe. I found it frustrating. BUT!- this item arrived so quickly and is one of the most beautiful things Ive owned! It is just beautiful, meticulously engraved. I love it so much! I will order more items right away. Im thrilled!
User's recommendation: Buy here!
ID
Location
Wichita, Kansas
New Reviewer
I haven’t received my package
Poor customer service I havent received my package. I would like to follow up on the order status because I have no received any assistance
ID
Cons
- No-one cares in your company
- Refund policy sucks
- No phone number
Preferred solution
Full refund
Locating my order
Thats the email I sent to them they are not responding to me even on fb insta anywhere the courier service they picked for my order is also the worst one ..very disappointed abc wants my money back I dont need any gift or anything from you I just want to know where exactly my package is ?? I ordered that for Fathers Day and its pointless if I am not going to receive that before Fathers Day and I surely want a full refund if that happened . The Services you use to deliver my parcel looks so dodgy and they didnt even response to the email I sent to them . I want to know the status of my package ASAP . I dont want to be rude but thats not right !! Regards , Samar
User's recommendation: Never.
ID
New Reviewer
Delivery overdue
It says allow up to 12 days after order has been produced but it has been 16 days since it got shipped so I was wondering if Im still going to get the order
ID
Preferred solution
Deliver product or service ordered
Necklace broke
A message was sent to the company and they are sending me a new one no charge Thanks for your help to get in touch My granddaughter is going to be so happy
ID
Preferred solution
Full refund
New Reviewer
I returned a broken necklace in April, but have not recrived a replacement yet!!!
Very unreliable. spoke with Macaela who promised to replace broken chain!!!! Have sent several emails and tried to call customer service!! NO RESPONSE!!!
User's recommendation: DO NOT PURCHASE FROM THIS COMPANY!!!
ID
Loss
$200
Preferred solution
Deliver product or service ordered
New Reviewer
I have not received my package
hi. hi my name is Marissa. and I'm reaching out because I have not received my necklace. I paid for expedited shipping and I should have received it by now. unfortunately I cannot find. my order number. so can someone please look into this for me. I used one of the following emails when I ordered the item marissa_phillips2000@***.com marissa.r.v.p@***.com I would really appreciate it if someone could reach out to me because I should have received my necklace by now. Thank you very
ID
Loss
$105
Preferred solution
Deliver product or service ordered
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