Mynamenecklace - Poor quality - fell apart

27 of 218 Mynamenecklace reviews

Kids purchased a product for their Mum for Mothers day which fell apart after just 1 day of wearing and locket now lost as it fell off bracelet. On the 13th of May i sent email and still to date have had NOTHING.. Not one response yet. - NO service or support shown here.

They are quick to take your money but SLOW for service or refunds

Have posted on their facebook page twice and resent initial email but still nothing. The locket has been lost as it fell off. Am wanting full refund and am not interested in new product or replacement product.

This review is a subjective opinion of a user.
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More Review Details

  • What I liked
      No items
  • What I disliked
    • No-one cares in your company
    • Company not ethical
    • No response from customer service

Reason of review:
Poor service, bad quality
Preferred solution:
Full refund
Monetary loss:
$100
Product or service
Bracelet
Review category
Luxury / Jewelry
review #853118

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27 of 218 Mynamenecklace reviews
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darcyneil

May 24 #1163762

Dear customer,
Thank you for your feedback.
I am sorry to hear that you are displeased with the product and service. Can you please contact me via darcy@mynamenecklace.com so I can personally assist you as soon as possible?
I apologize for any inconveniences and I am looking forward to your email.
Sincerely,
Darcy Neil Customer Support Manager MyNameNecklace

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