Not resolved

Poor costumer support! Stone feel out in one day, no way to get in contact with them,no replays to e mails or messinger.

Thinking about contacting trading standerds and shuting them down!

Not very happy as you can tell! Was a birthday present for my wife and spent good money for it and I want the aftercare I expect from them aswell.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Feb 27, 2016.
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I agree my husband bought me a necklace with our boys names on the footprints as a Mothers Day gift. I opened the package it came in to find the loop part of the fastening was broken.

Like you my husband also paid good money for the necklace & also expected the after care part of the purchase.

We to have also sent several emails & pictures but all have gone un responded.

We are absolutely disgusted with this & there entire non existent customer care. I agree that their company should be shut down.

Did you contact Trading Standards?


Dear Customer,

I am sorry to hear that you are displeased with the product and that you could not get through to us.

I would like to rectify your negative experience and resolve the issue with the ring for you.

Can you please contact me directly at and include your order ID if possible so I can take care of this case as soon as possible?

Again, I apologize for all your inconvenience and displeasure. I am looking forward to assisting you.


Darcy Neil Customer Support Manager

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