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I ordered a necklace. When it came the 14 kt was stamped on the front of the necklace.

After a lot of frustration with returning it I finally got that done. They have not refunded my $210.00 to my card yet nor have they emailed me to get more information to credit my card. It has been over three weeks since I returned it. My family ordered 4 of these solid gold monogrammed necklaces for Christmas gifts this year.

I really want this situation handled. It was their mistake!

I ordered another one just like it because I did not have time to wait forever on the return. Please refund the money you owe me back!

Reason of review: Warranty issue.

Monetary Loss: $210.

Preferred solution: Full refund.

Location: Columbia, South Carolina

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Jayah Rya

Dear Customer,

Thank you for your order.

We are in the process of investigating this.

Please rest assured that as the leading online personalized jewelry seller, we produce and ship gold items of very high quality and our QA team checks and approves every order before shipping.

I have made sure you receive a full refund and that the item will be returned to us.

I apologize for any inconvenience experienced. I have contacted you directly regarding this matter.

Sincerely, Oliver Goldfinger Customer Support Manager My Name Necklace oliver@mynamenecklace.com

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reply icon Replying to comment of Jayah Rya

Dear Oliver

Do you plan on replying to my emails that I sent you about my complaint?

It seems that there is no one working in customer services because they do not respond to emails or phone calls.

I'm still waiting for a reply from you, you have my email address because I sent you a dozen emails from my email address.

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