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1.0

I was very frustrated at my inability to get a response from customer service concerning my not being able to use my coupon code for new customers. After reading all the complaints on this site about the poor customer service, I was afraid I was stuck! My order was for flower girl and bridesmaid and maid of honor necklaces (and a monogram one for me!) for my wedding.

After several phone calls and emails went unanswered, I came upon the email for Darcy, who is apparently head of customer service. I wrote her and within hours I had a response and a solution!

Thanks to whoever posted her e-mail!

There is hope!!

MAB

Reason of review: Darcy's immediate response!.

MyNameNecklace Cons: Poor customer service at first, No response from customer service.

Location: Whitesboro, New York

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Guest

I ordered birth stones for my necklace on 16/11/2017

Electronic invoice: 51086****

ID receipt: 292****

Expediated shipping item no:110-21-8**-**.

The money was taken out of my account twice on 17/11/2017 from both My Name Necklace and Pay Pal.

I have not recieved the shipment it was for a Christmas present I am very disapointed and even though it is not a large amount I plan to speak to my solicitor especially after reading all the complaints to your company. Vivienne Weber

Guest
reply icon Replying to comment of Guest-1407935

My wife has a similar problem. Poor customer service

Chayden Qhl

Hi Melanie,

Thank you very much for your review. I am glad to be of service!!

Please do not hesitate to contact me if there is anything else I can do for you.

Sincerely,

Darcy Neil

darcy@mynamenecklace.com

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