Update by user Jan 31, 2017
NOTHING WAS RESOLVED ! NO money, no item !
Original review posted by user Dec 29, 2016
I ordered a necklace for my mum with her daughter's names on it for Christmas.All over their website was clearly written " GUARANTEED for X-mas", the item will be delivered to your door by the 23rd December - that was the only reason I ordered it.
I could not wait to get it and I even told everyone in family about it - so everyone was expecting to see my mum happy when she gets it but unfortunately she won't be. SO SAD! It is 29th December - my necklace hasn't arrived yet. I tried to find some contact details - head office details and phone number to speak with someone to find out what happened.
There is no contact number except the email, where it took them 2 days to response with no care at all saying my item will be delivered 19th of January - that is it!! Excuse me ? How about guaranteed for X-mas ? I sent another email but NO response this time!!
I am leaving country tomorrow coming home to my mum without a present - very sad !!!
I am absolutely disappointed and will never recommend this company to anyone and will NEVER buy anything again.Please do not order from them to avoid disappointment.
MartinaF wrote the review because of not as described at Mynamenecklace. Reviewer claimed that he or she lost $50 and wants Mynamenecklace to have the product delivered.
The most disappointing in user's experience was no phone number and lack of customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.