Resolved
Teandra Vkj
map-marker Arlington, Virginia

Resolved: Review in Luxury / Jewelry category from Arlington, Virginia

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MyNameNecklace - Review in Luxury / Jewelry category from Arlington, Virginia
Updated by user May 19, 2015

Got mine today

Original review May 13, 2015
I like every other complaint on here ordered the same way with the same issues. I ordered on 05/06/15.

I paid 19.95 extra for express shipping My order confirmation is 5089****. I've sent two emails to the company and one to "Shira Lansing" with no response. And from what I'm reading the quality isn't worth it IF you even receive what you ordered.

I just want my money back. And i shouldn't be charged a"restocking fee" they failed to follow through on a service they promised.
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Reason of review:
Problem with delivery
1 comment
Sully Qmk

Dear Brian,

I do apologize for any inconveniences caused. I have responded to you via private email regarding your order and our production + shipping time frame.

Your order was placed after the guarantee for Mother's Day delivery ended but is on time according to our time frame.

Please see my personal email to you for more information and clarification regarding your order. Again, I do apologize.

Best Regards,

Shira Lansing

Customer Service Manager MyNameNecklace

Anonymous
map-marker New York, New York

GREAT !

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I had a great experience shopping, the only issue I had was deciding which 2 of these beautiful pendants I wanted LOL. Right from checkout to receiving my products was great, I had the tracking info so I knew exactly where my package was. The pendants themselves were more beautiful then I had guessed, the pictures on the website do not do them justice, they really are a well put together piece of jewelry.....and I will be ordering more!! I would definitely shop with this company again in the future. Thanks.
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Reason of review:
Good customer service
Anonymous
map-marker Long Beach, Mississippi

Mynamenecklace - Necklace Review from Long Beach, Mississippi

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I am very annoyed. Received three necklaces correctly done. However, a fourth, with grandkids names on..for my daughter in law is incorrect. I have tried repeatedly to contact and correct. Impossible to contact since no phone service. Checked my original request and it is typed correctly. Very frustrating.
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Reason of review:
Bad quality
1 comment
Chayden Qhl

Dear Customer,

I am very sorry to hear that. We are working very hard to ensure 100% customer satisfaction. Unfortunately, mistakes may happen, especially during the busy holiday season, but we are always available to assist with any possible issues.

Please contact me at darcy@mynamenecklace.com with your Order ID, and I will assist you and offer a prompt resolution to this unfortunate situation.

Best Regards,

Darcy Neil

Customer Service Manager

Marietta Fsj
map-marker Nottingham, England

Mynamenecklace - Necklace Review from Nottingham, England

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I brought a necklace which had to say my name in Arabic. Ofcourse, I can speak, read and write Arabic and I know my name is spelt correctly however, in Arabic, the letters are read from right to left unlike in English where they are read in left to right. My necklace is Arabic and it's read fro left to right. In Arabic this does not make sense! The quality of the necklace is good, a bit smaller than I expected but still good. I have no other complaints but you should at least study the Arabic language if you're going to make necklaces in it!
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Reason of review:
Poor customer service
1 comment
Chayden Qhl

Dear Customer,

Thank you for taking your time to submit a review and provide us with your feedback.

I am very sorry and surprised to hear that there was a mistake made in the inscription of your necklace. Please rest assured that all of our items have to pass strict quality assessment procedures before they get shipped out to our customers.

We will conduct an investigation to determine what has occurred and how to prevent it from happening again in the future.

I will be happy to personally investigate this issue and offer a prompt resolution to the problem with your item. Please kindly contact me at darcy@mynamenecklace.com with your Order ID and a photo of the necklace.

I will be awaiting your response.

Best Regards, Darcy Neil Customer Service Manager dracy@mynamenecklace.com

Anonymous
map-marker Attleboro, Massachusetts

No rsponse

I received an email that my payment had not gone through. I went and checked my banking account and the money was taken from my account. Which would mean that my order should have gone through. I have emailed customer service 4 times asking someone to call me regarding my order, which in fact is a xmas gift. I have not received any return emails or calls from customer service. Not very customer friendly. If you are not going to have a number to contact the company , you should at least return an email or call the consumer back!!! Very frustrating.
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Cons:
  • Difficult to contact
Reason of review:
Problems with payment
1 comment
Chayden Qhl

Dear Customer,

Thank you for taking your time to submit this review.

Christmas period is a very busy time for us, but we are working hard to get back to all customers as soon as possible.

If you could please kindly email me at darcy@mynamenecklace.com with your Order ID, I will be happy to assist you and rectify any possible issues.

Best Regards,

Darcy Neil Customer Service Manager darcy@mynamenecklace.com

Anonymous

Extremely Disappointed

I ordered what looked like a dainty, good quality floating necklace for my kids' Grandma for Christmas. Upon it's delivery, it is dollar store quality! Clunky, with plastic little charms inside. Inscription is so small it is illegible. When I inquired with the company, they were willing to do an exchange...for $40 more (the piece cost $70 to begin with...spend more? I don't think so...) RIP OFF! I read many glowing reviews...don't believe them. Also, product mailed from Isreal???? really?
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Reason of review:
Bad quality
1 comment
Chayden Qhl

Dear Customer,

Thank you for taking your time to submit this review.

I am very sorry to hear that you weren't completely satisfied with your purchase. Although we invest great effort in production and representation of our items, we understand that not every design can fit to everyone's taste.

If you could please kindly contact me at darcy@mynamenecklace.com with your Order ID, I will gladly assist you and offer a prompt resolution to this unfortunate situation.

Awaiting your reply,

Darcy Neil Customer Service Manager darcy@mynamenecklace.com

Anonymous

SCAMMERS!!

This company scammed my credit card of $500!! Do not enter your card details on this website! Save yourself the hassle. I have now spent all morning on the phone to the bank trying to have the charged reversed. Absolute joke of a company. Based in the US posing to be in Australia. Save yourself a follow up call with the bank and avoid this website at all costs! I've yet to receive any item, which I'm highly doubting I will as this is quite obviously a scam.
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Reason of review:
Order processing issue
1 comment
Chayden Qhl

Dear Customer,

We pride ourselves on our products and our service and honour the information and prices provided on our website. If your account was charged with an amount bigger than the total cost that was shown on the checkout page when you were processing your order, we will gladly assist you and rectify the issue as soon as possible.

To assist you and investigate this issue, I will need to be able to locate your order in our system. Please kindly contact me at darcy@mynamenecklace.com with your Order ID, and I will rectify any possible issues with your order.

Awaiting your email,

Darcy Neil

Customer Service Manager darcy@mynamenecklace.

Anonymous

Awesome experience from start to finish!

I ordered the name discs as well as the scrolled initial discs for my floating charm locket as well as my mom's. Also ordered the scrolled initial adjustable bracelet with birthstone dangle. I have received soooo many compliments on my jewelry. There was so much more on this site that I am anxious to order! It is great for gift giving ideas as well as gifting yourself! I have bookmarked the site as one of my favorites as I will be definitely ordering from them again! Very reasonable prices and quick shipping. Would highly recommend to anyone for a great shopping experience! So happy I found this awesome company!
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Reason of review:
Good quality
Anonymous
map-marker London, England

Mynamenecklace - Necklace Review from London, London

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tracking number doesnt work and still mo reply from them. no phone number to call
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Reason of review:
Poor customer service
1 comment
Chayden Qhl

Dear Customer,

We are doing everything to make sure that all orders arrive to our customers on time. Unfortunately, some packages may get delayed in transit due to the holiday rush, but we are here to assist with any possible issues.

Please contact me at darcy@mynamenecklace.com with your Order ID, and I will assist you and track your delivery for you.

Best Regards,

Darcy Neil

Customer Service Manager

Anonymous
map-marker Prairieville, Louisiana

Mynamenecklace Pendant Review from Prairieville, Louisiana

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Yes I ordered on Nov 22. Got an email saying I ordered but nothing else. Phone number ..what a joke. ..it answers saying no on can answer phone ..help ?
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Reason of review:
Poor customer service
1 comment
Chayden Qhl

Dear Customer,

Thank you for taking your time to submit this review.

I am concerned that you might have placed your order with a different company as we do not offer an incoming call service.

If you could please kindly contact me at darcy@mynamenecklace.com with your Order ID, I will be happy to investigate this situation and rectify any possible issues.

Awaiting your response,

Darcy Neil Customer Service Manager darcy@mynamenecklace.com

Anonymous
map-marker Sydney, New South Wales

Mynamenecklace Online Order Review from Sydney, New South Wales

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So so bad!!!! Waiting for a month now...no phone number to call....stay away!
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Reason of review:
Problem with delivery
1 comment
Chayden Qhl

Dear Customer,

We are doing everything to make sure that all orders are delivered on time. Unfortunately, some packages may get delayed in transit due to holiday rush, but we are here to assist with any possible issues.

Please kindly contact me at darcy@mynamenecklace.com, and I will track your delivery for you and rectify any issues.

Darcy Neil,

Customer Service Manager

Anonymous
map-marker Canberra, Australian Capital Territory

Parcel not arrived and it's been ONE month since shipped.

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I ordered my necklaces quite some time ago.... And they were posted from Israel one month ago and I have not received them! When they DO reply to my emails they don't exactly answer my question.... Where is my parcel? Why is it taking so long? They just keep giving my a different date and saying that if it has not yet arrived then contact us! I am one F******G pissed off customer! That is $150 down the drain! Do not order from these guys..... They are a waste of your money and time.... I'm writing this everywhere in the hopes that NOBODY ordered from them
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Loss:
$150
Reason of review:
Problem with delivery

Preferred solution: Deliver product or service ordered

1 comment
Chayden Qhl

Dear Customer,

Thank you for taking your time to submit this review.

Please rest assured that your items were produced and shipped as scheduled. Unfortunately, sometimes packages may get delayed or lost in transit - that is something that depends on the postal services.

We work very hard to make sure that all of our customers receive their orders in a timely manner.

Should there be any issues, we are always available to assist and rectify any possible problems.

I can see that one of our representatives has already been in touch with you in regard to this issue and that we have taken steps to rectify this issue as soon as possible for you.

Should you have any further issues or concerns, please don't hesitate to contact me directly at darcy@mynamenecklace.com - I will be happy to assist you. Best Regards, Darcy Neil Customer Service Manager darcy@mynamenecklace.com

Anonymous
map-marker Tel Aviv, Tel Aviv

Best Gift Ever!

I bought this for my mum and she absolutely loved it and we were all blown away by how beautiful and well made it was.

I changed the middle inscription to Nanny as that's what she's called by her grandkids and I had all of their names added to it, which I think is such a wonderful idea for a gift. Totally unique and very personal to the person it is bought for. It was immediately worn and Nanny loves showing it off to everyone and I was chuffed to give such a lovely gift.

The quality was just perfect, no flaws at all, all of the names are perfectly positioned, aligned and readable which was a concern of mine, just such a lovely gift.

I would very highly recommend MyNameNecklace and I will definitely be making many more purchases in the future.

I bought this item when included in the sale and I think that price is very appropriate for what you get. I don't know if I would pay the full price for all of the items.

I loved shopping with MyNameNecklace and found it very easy to do so. I was kept updated and everything went perfectly with delivery.

I would highly recommend this company and the products they make.

I will be ordering again and highly recommend this company.

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Reason of review:
Good quality
Anonymous
map-marker Belfast, Northern Ireland

Mynamenecklace Necklace Review from Belfast, Northern Ireland

Ordered a necklace on the 6th December altho they have took the money out thst date there has been no confirmation email or my order number so I have no idea where it is. Shocking that no1 replies online from emails and I can find no number for them
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Reason of review:
Problem with delivery
1 comment
Chayden Qhl

Dear Customer,

Thank you for your feedback.

I am very sorry you haven't received your Order ID - our order confirmation emails and shipping notification emails are sent out automatically. If you don't see them in your Inbox, please make sure to check the Spam/Junk folder.

If you could please contact me at darcy@mynamenecklace.com, I will be happy to locate your order in our system and track your delivery for you.

Best Regards,

Darcy Neil Customer Service Manager

Anonymous
map-marker Georges Hall, New South Wales

Mynamenecklace Online Order Review from Georges Hall, New South Wales

Absolutely appalled was told my item was delivered but never received. Than advised that the shipping company received the item back as a return to sender.. Company said they would investigate it and told me it was delivered and tough luck basically I didnt receive it! Shocking. Paid $100 got nothing
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Reason of review:
Problem with delivery
1 comment
Chayden Qhl

Dear Customer,

I am very sorry to hear that. We are working very hard to ensure 100% customer satisfaction. Unfortunately, mistakes may happen, especially during the busy holiday season, but we are always available to assist with any possible issues.

Please contact me at darcy@mynamenecklace.com with your Order ID, and I will assist you and offer a prompt resolution to this unfortunate situation.

Best Regards,

Darcy Neil

Customer Service Manager

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