Anonymous
map-marker Raleigh, North Carolina

Mynamenecklace Necklace Review

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The chain broke on this within a few days. Contacted customer service to see about a return. They requested a photo, which I sent, and they said they would send a replacement. It has not been sent and I cannot get a response to when it will. It's a chain. It's ridiculous that they didn't and it out within a day or two.
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Reason of review:
Bad quality
Anonymous
map-marker New York, New York

Excellent quality jewellery at affordable prices.

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I purchased a silver family tree necklace with gem stone and pearl. Easy ordering and fast delivery. I was very surprised when I received my necklace at how pretty it is. I have received lots of compliments when wearing it. It is very good quality silver and the engraving is delicate and pretty. It feels a little lighter than I thought it would but it is still good value for money. A very good idea for a family tree and the fact that you can fit upto five names is really good too. A must for a mum who wants to keep her loved ones close at all times.
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Reason of review:
Good quality
Anonymous
map-marker Denver, Colorado

Good website!

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If you buy threw mynamenecklace you will not regret it..I can't not show my appreciation enough. I purchased a necklace and bracelet with my deceased grandparents names on it.when they past it shattered me.since having my necklace it gives me so much closure and now I feel as tho they are with me 24/7.. My name necklace thank you from the bottom of my heart for making my necklace and bringing me the feeling of closure. I will forever be greatfull and nan and pop I miss you and love you xoxo
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Reason of review:
Good quality
Anonymous
map-marker Nowra, New South Wales

Overcharged

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I have ordered a chain with both our names on a heart, for $59.99, so far I have been charged $ 79.99 and another payment has come out for $84.00 , its impossible to contact them by phone or email, I will follow this further with consumer affairs here in australia to stop other people from getting ripped, silly me did not research company, live & learn. i will also go to a current affair and expose this shonky business for what it is, pls do not buy from this company, Daniel
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Loss:
$150
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Los Angeles, California

Mynamenecklace Cancellation Policy Review

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I will never buy from them ever again! I had to ask 4 times to cancel my order and they kept asking why! Even though they were going to charge me for cancellation. They returned my money and basically took it back hours later! So I basically never got my refund! After I put in my information to this company! My card started being used without my authorization!
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Reason of review:
Poor customer service
Anonymous
map-marker La Porte, Indiana

Mynamenecklace - Necklace Review from La Porte, Indiana

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I ordered a necklace back in December for my daughter for Christmas you guys said guaranteed before Christmas still have not received the necklace here it is January 18 this meant a lot to me and my daughter did not get a gift for Christmas it was her son that passed away back in 2013 which was for the graving was in and that she still did not get it the new stuff not contacted me this is bull ***, I want my necklace and refund I will never order from you again
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Reason of review:
Problem with delivery
Anonymous
map-marker Laurel, Maryland

MYNAMENECKLACE

I ordered 2 my name necklaces Feb 2 in part based on the time frame that they would be received for Valentines Day- I had been tracking the products for over a week and there was no change in disposition ( order received) I called to inquire a ETA and left a message on their answering machine. It suggested I send an e mail- I sent e mail and haven't received a response now in almost a week- If they are on back order fine- Just let us know something?!! I'm wondering now if it is a Scam and should be shut down??
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Reason of review:
Order processing issue
Anonymous
map-marker Philadelphia, Pennsylvania

Mynamenecklace - Necklace Review from Philadelphia, Pennsylvania

I placed an order 1/7/2016 have not received it yet. It was sent to the wrong town. USPS said it had the wrong zip code, If I made the mistake with the wrong zip code I will pay the restocking 30%. It was the Taylor Swift initial necklace.. Initials (ACM). How do I go about taking care of this. Thank you for any help. LEE (lioba1556@***.com)
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Reason of review:
Order processing issue
1 comment
Chayden Qhl

Dear Lee,

Thank you for taking your time to contact us.

Unfortunately, after investigating the issue, I haven't been able to locate an order placed under your email address.

I believe you might have placed your order with a different company as we do not offer a Taylor Swift design.

If there has been a mistake or a misunderstanding, please kindly contact me at darcy@mynamenecklace.com with your Order ID, and I will gladly assist you!

Best Regards,

Darcy Neil Customer Service Manager darcy@mynamenecklace.com

Anonymous
map-marker Laval, Quebec

Great site !

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Purchased this necklace with three names, my daughter and her two children. It was in Sterling Silver and her favorite gift for Christmas. She was so excited and had to have it put on immediately! I had a hard time finding the right gift, until I found My Necklace Now. The price vs quality is comparable with jewelry stores without the hassle of the salesperson pushing you towards higher priced items. What you see is what you get and it is good quality. thanks
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Reason of review:
Good quality
Anonymous
map-marker Macksville, New South Wales

Mynamenecklace - Necklace Review from Macksville, New South Wales

I ordered this locket for my sister in law as her baby shower present,that was a week ago, i still have not received a purchase email, and i have emailed the company 3 times!!! With no response! I need to contact them as it didnt gige me thw option to change the shipping address when i ordered.... thereof the present will be sent ti the wrong address,and thats if the order has even been placed as like i said i have no email to confirm it.i do however have a screen shot of the $58 purchase amount i paid from my banking app.it doesnt say my name necklace either,it says jewlery website ramat gan isr on the purchase details.not happy
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Reason of review:
Problem with delivery
Anonymous

Scam of a company

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I was told guaranteed delivery by Christmas. 4 days after Christmas, we are not receiving any answers to our emails and they already processed payment. It is also shady that there is no phone number available for this company. 80 + words? I thought I was thorough but let me restate that there is no phone number for customer service, product was not delivered when promised, and it has not been delivered at all. Will not use this company or recommend to anyone. If I see the link on Facebook, I will flag as spam.
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Cons:
  • Delivery has not arrived
  • Delivery
  • Difficult to contact
Reason of review:
Problem with delivery
2 comments
Chayden Qhl

Dear Customer,

Thank you for taking your time to submit this review.

Please note that conditions for guaranteed Christmas delivery were stated on the Shipping Information page as well as on banners on the website. We do stand by our guarantee - if your order didn't arrive in time for Christmas, it is possible that you have placed it at the time when we could still guarantee Christmas delivery with express shipping method only.

I will be happy to personally investigate this situation and rectify the issue to your complete satisfaction.

Please kindly contact me at darcy@mynamenecklace.com with your Order ID, and I will track your delivery for you.

Awaiting your message, Darcy Neil Customer Service Manager darcy@mynamenecklace.com

Guest

Ordered something special for my wife for Christmas and it still hasn't come in

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Anonymous
map-marker Rossport, Ontario

I have been ripped off as well

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I placed an order with this company in the amount of $119 on Dec.10th...I paid through Paypal and for some reason My Name Necklace cancelled my order and isn't refunding my money. I have sent numerous emails to them, and they won't respond, no wonder they don't have a phone...this company is nothing but a scam. So I have filed a dispute with Paypal this morning. I am telling anyone I know to stay far away from these crooks. I wish everyone a very Merry Christmas and all the best in the new Year.
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Loss:
$119
Cons:
  • Whole experience
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Chayden Qhl

Dear Customer,

I am very sorry to hear that your order was cancelled. This may happen for one of very few specific reasons, and in such cases refund is processed immediately.

Please kindly contact me at darcy@mynamenecklace.com with your Order ID, and I will investigate the issue and offer a prompt resolution to this situation.

Awaiting your reply,

Darcy Neil

Customer Service Manager darcy@mynamenecklace.com

Chayden Qhl

Dear Customer,

Thank you for taking your time to submit your review.

Please note that an order may be cancelled for one of a few very specific reasons, in case of which a refund is processed automatically.

As we are an international online store, we do not offer an incoming call service, but we are always happy to assist with any possible issues via email.

If you could please kindly contact me at darcy@mynamenecklace.com with your Order ID, I will gladly assist you and rectify the issue.

Best Regards, Darcy Neil Customer Service Manager darcy@mynamenecklace.com

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Dantavious Ewa
map-marker Lombard, Illinois

I had really good experience with them

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I have had a few experiences with My Name Necklace and I have to say they were all good. actually excellent.. They have a huge variety of really cool gifts and also I have noticed that they always have new stuff, so I found something nice for my girlfriend's birthday and also for Christmas. I am sure that every big company might have lost packages sometimes but really I must share that my experience was so good even when I contacted their customer service: when I had some questions before buying and also after my order was already shipped their customer service replied so quickly and gave me exact answers
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Reason of review:
Good customer service
Roland Veg
map-marker Liverpool, Liverpool

Review in Luxury / Jewelry category from Liverpool, Liverpool

Received an email last week telling me my items have been dispatched. Had no sign of them in the post so have gone to track my order only to find the bastards have given me an invalid tracking number. Looking at the reviews on here it seems these *** are *** everyone over. I've got a gut feeling I'm never going to see my items nor my money back. Surely I can sue these *** if it comes to it. You just don't expect these things to happen from a company as big as it is. *** Oh and another one, stay away from think insurance. They're *** as well. Its definately a message to us all. Always search reviews on companies before giving them any of your money. Corrupt bastards!
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Reason of review:
Order processing issue
3 comments
Chayden Qhl

Dear Customer,

I am very sorry to hear that your order hasn't arrived yet.

It usually takes time for tracking information to get updated when a package is sent from abroad, which is why you are unable to see any information on the Royal Mail website.

Please rest assured that we do everything possible to make sure that our customers receive their orders in a timely manner. Unfortunately, some packages may get delayed in transit due to the Christmas rush, but we stand by our shipping time frames and are always happy to assist our customers with any possible issues.

In case you haven't received your package, please kindly contact me at darcy@mynamenecklace.com with your Order ID, and I will assist you, track your delivery for you and rectify any possible issues.

Best Regards, Darcy Neil Customer Service Manager darcy@mynamenecklace.com

Guest

The exact same thing has happened to me - item despatched, invalid tracking number and no response from their useless customer services contact system. Got a bad feeling this is not going to end well - angry and disappointed fail to convey fully my contempt for this mob of rogues.

Chayden Qhl
reply icon Replying to comment of Guest-1080534

Dear Customer,

Please kindly contact me at darcy@mynamenecklace.com with your Order ID, and I will assist you, track your delivery for you, and rectify any possible issues.

Best Regards,

Darcy Neil

Customer Service Manager

darcy@mynamenecklace.com

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Anonymous
map-marker Hoxton, England

Mynamenecklace - Necklace Review from Hoxton, England

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Terrible customer service. Ordered a necklace that was Guaranteed for Christmas delivery, come Christmas eve and they told me it wouldn't arrive until January! They then denied their own guarantee despite 4 screenshots of my order...
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Reason of review:
Poor customer service
1 comment
Chayden Qhl

Dear Customer,

Thank you for taking your time to submit this review.

Please note that conditions for guaranteed Christmas delivery were stated on the Shipping Information page as well as on banners on the website. Perhaps you have placed your order at the time when we could still guarantee Christmas delivery with express shipping method only.

I will be happy to personally investigate this situation and rectify the issue to your complete satisfaction. Please kindly contact me at darcy@mynamenecklace.com with your Order ID, and I will track your delivery for you.

Awaiting your message,

Darcy Neil Customer Service Manager darcy@mynamenecklace.com

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