MyNameNecklace
Reviews and Complaints
Would not recommend. Long waiting time, poor customer service.
Dodgy Company - Don't buy from these people.
Two years ago I ordered 3 necklaces for my 3 nieces for Christmas. I received all 3 but one was incorrectly spelt, so one of my nieces didn't receive her necklace for Christmas.
I ordered a necklace for my granddaughter last year as a birthday gift. My grand daughter wore the necklace once and she bent the necklace. She was not even 2 years of age at that stage. The necklace was as thin as a piece of paper.
Now trying to get a refund from these people is like pulling teeth. I gave them my bank details and that wasn't good enough. They insisted that since I purchased it through Paypal they would have to give me a refund through Paypal. The problem was that I no longer had a Paypal account and the card that was used for the purchase, I no longer had.
I sent them an email to advise of this but they insisted that they would only refund me to a Paypal account, and suggested I start another Paypal account. After about 20 emails, back and forth, they have sent me an email showing that they have refunded me, only to realise that they have sent payment to the wrong person. When I emailed them again to let them know that they paid the wrong person, they started blaming me for everything.
They do not take responsibility for their mistakes. So as it stands I still haven't received my refund
- Not getting my product or my money back
- Quality of products
Preferred solution: Full refund
Mynamenecklace - Shipping Service Review
I placed an order on December 13th. Paid extra to have boxes and a bracelet and expedited shipping, guaranteed delivery for Christmas.
I have checked tracking for three days and it says the same thing, Thank You! Your order is going through final inspection and is being carefully packaged. It needs to go across the country, don't see that happening. It's unlikely at this point that my daughter wrk get her present in time for Christmas.
Customer service number does not work, that's a big surprise, sent email, I'm sure that will take several days for a response, all the while Christmas is in 4 days.
Don't waste you enery or money on this company, find a more reputable company. I wish I had read their reviews and not been so keen to buy the jewelry because it was "pretty".
Send back necklace for resizing
- No response from customer service
Mynamenecklace - Necklace Review
Where are my two orders? :-/
Preferred solution: Deliver product or service ordered
Mynamenecklace - Shipping Service Review
Item order not right
- Difficult to contact
- Quality
- Customer services
Preferred solution: Full refund
Mynamenecklace - Order 94995 Review
Here are pic of my order and how much mo ey I spent. Im at day 12 and I've sent several emails. I haven't received any responses.
Mynamenecklace - Necklace Review
I ordered an infinity name necklace for my girlfriend. Her daughters name is "Ryley" NOT "Kylie". Looked back at my order confirmation and the mistake was not on my part.
Mynamenecklace - Delivery Service Review
I ordered necklace more than a month ago and estimated delivery time was 10/4/17 and today it is 13/4 till date i have not received my parcel. My order no is 7833****.
Please check the status as this is a gift for someone. I have been emailing my name necklace but no reply is coming bk from them. Pls confirm as i have spent more that 100$ on this necklace.
ITEM Name - Two hearts forever one necklace- 18ct gold plated 110-01-9**-** ITEM Name - Gift Box 106-01-0**-** Pls confirm the status as there has been no response from your side till date its very frustrating. Harry
Mynamenecklace Necklace Review
Mynamenecklace - Review in Luxury / Jewelry category
Mynamenecklace Necklace Review
Mynamenecklace Shipping Service Review
seeing as though i have no response i have decide to copy the link of all these reviews and continue posting on their Facebook page. I know they delete bad reviews or questions but I'm not sure they can keep up with me.
Im also writing an Article to be published for a Mum's blog, so if anyone wants to add some feedback please let me know.
They refuse to refund, I paid extra for guaranteed delivery and express posting and the item finally arrived outside of this time, and with very poor quality products not as advertised. I'll keep going until i get my money back :-)
- No response from customer service
- Fraud
- Difficult to contact
Preferred solution: Full refund
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Dear customer,
Thank you for your feedback.
I am sorry to hear that you are displeased with the product and service.
Can you please contact me via darcy@***.com so I can personally assist you as soon as possible?We cannot locate your order yet since your personal details are not provided here.
I apologize for any inconveniences and I am looking forward to your email.
Sincerely, Darcy Neil Customer Support Manager MyNameNecklace