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my fiance ordered name necklaces for him and I. the site claimed that the necklaces are " 18k Gold Plated Silver" implying it is plated with 18k gold and it is silver filled with "necklaces comes with two 18k gold plated sterling silver Rollo chains.".

the necklaces were NOT plated with any sort of gold nor were the chains as it showed on a gold test with chemicals by professional jewelers. AND I was also advised that it was certainly not silver fill, it was cadmium or another dangerous metal filler inside! These types of cheap knock off jewelry are worth about $2-$5. My fiance payed over 50$ the names looked stamped by a factory machine and the entire necklace looked cheap, cheesy and not of good quality.

Didn't look like photo or match description. but moreover these type of metal fillers will not only leave a stain on your skin but are very dangerous metals to be around and are known to cause health problems. The padded envelope the necklace arrived in came to me(we are located in the Northeast of the USA) from a PO box at a UPS store in New York City. so we decided to return them before we had them tested and such because we didn't want them, then found out that there was a 30% restock fee and on top of that it took weeks to get them to give the return address to us.

it ended up being 23 Abba Hillel Silver Ramat Gan, 525**** ISRAEL,Which upon searching I found to be an Embassy. They said it MUST be "Via Registered Airmail, Please do not send via a courier service or EMS / UPS / FedEx" this would cost me between $25-$85+ to ship it back not including customs and fees. not worth while. The customer service was AWFUL and took very very long to tell us WHERE to return the item to even, by that time the return policy probably was over anyway.

A very purposeful way of ripping off our money obviously!

a huge rip off/scam site indeed. These types of pieces of "jewelry" would be fine if they were selling them for $5-$20 honestly but they are not worth the price and definitely not the metals they say they use. I don't know about gemstones but I can only imagine. The site uses "trustPilot" which is a faux review service companies pay for and get consistently good reviews, it also will show up first on google when looking for reviews.

I would recommend just completely avoiding the site altogether, you would get a better product very cheaply from china. This site is just looking to make a quick buck and rip people off.

to me that is BAD BUSINESS! if you also have a experience with the site please leave feedback on here, on the BBB, anywhere otherwise others will be ripped off and this sort of 'business' will continue!

Reason of review: Not as described/ advertised.

Location: Somers, New York

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I totally agree this company falsely promotes "good qaulity" jewlery. Very disappointed in the item I purchased from them as well. Twice had same problem and there's no one to contact local they're abroad.

Chayden Qhl

Dear Customer,

Thank you for your valuable feedback.

I am terribly sorry that you were displeased with the purchase. However, I would like to reassure you that all our sterling silver items are made of solid genuine 925 sterling silver.

Every piece comes with a hallmark stamped on the reverse side of the pendant as a guarantee of the authenticity of the material. We also use real 18k gold for gold-plated items. We only work with certified jewelry suppliers to make sure that all the items we produce and personalize meet the standard advertised on our website.

I am also sorry to hear of the misunderstanding regarding the return procedure.

The address on the return envelope is of or production unit outside of the US, and not the address of any embassy. The return envelope is prepaid and therefore, you should not be required to pay for any postage to send the item back to us. You can just drop it in any postbox and it will return to us. It is extremely reliable and should there be any problem, we always resolve it to our customers' fullest satisfaction.

In any case, I would like to rectify your negative experience if you would allow us.

Please contact me directly the email address below.

Please include your order ID or the email address used for placing the order. I am looking forward to assisting you.

Sincerely, Darcy Neil Customer Support Manager darcy@mynamenecklace.com

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